Support Contacts and Escalation Process
1. Emergency Support 24x7 (for service affecting issues)
Emergency (Primary) 877-890-9143
Emergency (Backup) 877-683-1205
Emergency (International) +1-289-348-0250
Use this emergency number for any mission critical or business impacting outages.
This number also applies to SLA based services that are experiencing technical issues.
2. Non- Critical Support (for regular business hours)
Phone: 1-866-746-1233 x1
· General issues not involving any non-critical technical support
· Change requests
· General questions
Always, generate a support ticket by sending an email to firstname.lastname@example.org. Our ticketing system will automatically open a support case and will reply back by email with your ticket number.
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