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Experiencing PCLaw Issues

If you are experiencing issues with PCLaw:
  1. Make sure you have screenshots of the problem or error codes (if available) OR be able to replicate the error when prompted.
  2. Contact PCLaw - 1 (800) 387-9785 or support@pclaw.com. 
  3.  Provide them with the name of the law firm, the user having problems, and the issue. If possible, give them your PC Law serial number.
  4. If you need BoltonSmith's help to facilitate this conversation, we are happy to arrange the call. Open a ticket with support@boltonsmith.com. Provide us with dates/times you're available and your best contact information.
  5. For your call with PCLaw, they will remote in to see the issue
  6. You must be available to log in and replicate the error.
  7. You must be on the call the entire time
  8. PC Law will investigate the issue and will update you on the appropriate next steps. 

Creation date: 6/3/2020 11:45 AM (esherk@boltonsmith.com)      Updated: 6/3/2020 11:45 AM (esherk@boltonsmith.com)