Setting up Two Factor Authentication Text Message or Call O365

Setting up Two Factor Authentication Text Message or Call


To set up text messages:

If you can’t accept text messages (e.g. Using a landline) or if you prefer to receive phone calls you can skip this step and follow the set up phone calls below.

1.    Go to your My Account page.

2.     Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page.


3.     On the Add a method page, select Phone from the list, and then select Add.


4.     On the Phone page, type the phone number for your mobile device, choose Text me a code, and then select Next.



5.  Type the code sent to you through text message to your mobile device, and then select Next. The page changes to show your success.


Your security info is updated, and you can use text messaging to verify your identity when using two-step verification or password reset. 


To set up phone calls:

Use this method if you can’t accept text messages or prefer phone calls. If you’ve setup text messages you DO NOT have to setup a phone call method.


  1.      Sign into your work or school account and then go to your My Account page.


  2.      Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page.




3.     On the Add a method page, select Phone, and then select Add.









4.     On the Phone page, type the phone number for your mobile device, choose Call me, and then select Next.





5.     Answer the verification phone call, sent to the phone number you entered, and follow the instructions.








Your security info is updated, and you can use phone calls to verify your identity when using two-step verification or password reset.












Creation date: 2022-10-31 12:12 p.m.      Updated: 2022-10-31 12:12 p.m.
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