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Setting up your Voicemail for the First Time

How To Set Up Your Voicemail

  • Dial *97 or press your Voicemail button to access your mailbox.
    • If you are accessing your voicemail remotely, dial your extension and press * during your greeting.
  • You will be prompted for your password. At this point, enter your default password that was given to you.
    • If you don't know your password, please open a ticket with our Technical Support team.
  • Once logged in, the system will tell you how many messages you have.
  • Press 0 for mailbox options.
  • Press 1 to record your Unavailable Message.
    • This is the message callers will hear if you are not at your desk and/or did not answer with your mobile phone.
    • Press 1 to accept.
    • Press 2 to listen to it.
    • Press 3 to re-record your message.
  • Press 2 to record your busy message.
    • This is the message callers will hear if you are on another call or if you press reject on your phone.
    • Press 1 to accept.
    • Press 2 to listen to it.
    • Press 3 to re-record your message.
  • Press 3 to record your name
    • This is the name callers will hear when they go through the company directory.
    • Press 1 to accept.
    • Press 2 to listen to it.
    • Press 3 to re-record your name.
  • Press 5 to change your password.


It is important that you change your voicemail password at the earliest opportunity, and record all 3 of these greetings for a better caller experience.
Creation date: 9/2/2019 5:54 PM (tbolton@boltonsmith.com)      Updated: 9/2/2019 5:55 PM (tbolton@boltonsmith.com)