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How to setup a Softphone

Before you begin you will need to:
  • Have VPN access to your office network OR be connected to the LAN.
  • Know your Phone Server IP address.
  • Know your Extension, Username & Password.
  • Ensure that your extension has been authorized by BoltonSmith for Softphone use.
  • If you have any questions or require further support, please contact Technical Support.
  • When opening the ticket, please provide us with your Extension Number.

How To Set Up a Softphone for your Mac

ONLY after you have the above information start with the instruction below.
  • Start by downloading X-Lite for Mac.
  • Once the program has been installed, open X-Lite 4.
  • Click X-Lite 4 in the top menu bar between the "Apple" and "Edit" and go to Preferences.
  • Click Accounts and edit the first account in the list by double-clicking.
  • Account Name: BoltonSmith.
  • Use For: Call.
  • General:
    • User ID: Your Extension.
    • Domain: Your Server.
    • Password: Your Password.
    • Display Name: Your Name.
    • Authorization Name: Your Extension.
  • Press OK and it should login.
  • If you have any questions or require further support, please contact Technical Support.


How To Set Up a Softphone for your Windows

ONLY after you have the above information start with the instruction below.
  • Start by downloading X-Lite for Windows.
  • Once the program has been installed, open X-Lite 4.
  • Click Softphone -> Account Settings.
  • Account:
    • User ID: Your Extension.
    • Domain: Your Server.
    • Password: Your Password.
    • Display Name: Your Name.
    • Authorization Name: Your Extension.
  • Press OK and it should login.
  • If you have any questions or require further support, please contact Technical Support.
Creation date: 9/2/2019 5:59 PM (tbolton@boltonsmith.com)      Updated: 9/2/2019 5:59 PM ()