How To Add an Extension


  • Adding an Extension may result in additional fees depending on your license.
  • Make sure to use a complex password.
  • Make sure to use the permit field to restrict access to the extension (see below).
  • If an extension is exploited you are responsible for any calls made. If you are unsure about the extension security please open a ticket.

  • Login to your UCS.
  • Click Extensions.
  • Select Generic SIP Device from the drop-down menu then click Submit.
  • User Extension: Enter a unique extension number (increase in increments of 5).
  • Display Name: Full Name of The User (this information will be added to the company directory).
  • Outbound CID: Caller-ID Name <1234567890>
  • Secret: Password for the Extension **Always use a complex password to prevent an attack**
  • Status: Enable/Disable (determines whether this extension will have a dedicated voicemail).
  • Voicemail Password: Password for Voicemail
  • Email Address: Email Address for Voicemail Delivery
  • Email Attachment: Yes
  • Click Submit.
  • Click into the new extension.
  • permit:
    • Remote Access:
    • Office Network:

  • If you have any questions or require further support, please contact Technical Support.
Creation date: 2019-09-02 6:10 p.m.      Updated: 2019-09-02 6:10 p.m.